Privacy policy

1. Data Controller

The controller responsible for the processing of personal data is:

Legal Name: HH Global Holdings LLC
Commercial Name: 7Transfers
Website: https://7transfers.com

Registered Address:
Head office
1048 Winchester Ave
Glendale, CA 91201

8275 S. Eastern Ave.
Suite 200
Las Vegas, NV, 89123

Legal Contact: legal@7transfers.com
General Contact: info@7transfers.com

7Transfers operates globally, providing private transportation and transfer services worldwide.

2. Personal Data We Collect

Depending on the service used, we may collect the following data:

Full name
Email address
Phone number
Pickup and drop-off locations
Flight or travel details
Booking and reservation history
Driver-related data (when applicable)
Payment-related information (processed by third parties only)
In-vehicle video and, where permitted, audio recordings from the driver application, as described in section 6

Payment Processing

Payments are processed exclusively via Stripe and PayPal.
7Transfers does not store or process credit or debit card details.

3. Purpose of Data Processing

Personal data is processed for the following purposes:

Managing bookings and transportation services
Customer support and service communications
Billing, invoicing, and payments
Sending transactional emails and notifications
WhatsApp and SMS communications related to bookings
Service status updates and post-journey feedback invitations
Marketing communications (where consent is provided)
Fraud prevention and platform security
In-vehicle safety recording, including journey recording and emergency (SOS) recording, as described in section 6
Compliance with legal and regulatory obligations

4. Booking updates, notifications, and feedback

To provide a reliable and well-coordinated transfer experience, we use the contact details you provide to send timely information about your booking. Depending on your location and the channels available, these messages may be delivered by email, SMS, WhatsApp, or other equivalent communication methods.

Operational notifications may relate to confirmation of your reservation, driver assignment, arrival at the pickup point, completion of the service, schedule changes, or other updates relevant to the proper performance of your transfer.

After your journey, we may also invite you to share feedback or rate the quality of our service on 7Transfers or on partner review platforms, where permitted by applicable law. These invitations help us maintain service standards and continuously improve the customer experience.

The legal basis for these processing activities is generally the performance of the transport contract and our legitimate interest in keeping you informed about a service in progress. You may opt out of non-essential communications at any time by writing to legal@7transfers.com, without affecting messages that are required to deliver your booked transfer.

5. Legal Basis for Processing

Data processing is based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
User consent (where required), which may be withdrawn at any time
Protection of vital interests, where emergency recording is activated

6. In-vehicle safety recording

To protect drivers, passengers, and the integrity of the service, 7Transfers may record inside the vehicle through the driver application. Recording is limited to what the law of the country where the journey takes place allows, and it operates in two separate modes. By booking a transfer, traveling as a passenger, or driving for 7Transfers, you acknowledge the practices described in this section.

Journey recording

The driver chooses whether journey recording is on and can turn it on or off at any time. When it is on, and where the law of the country allows it, recording runs while a passenger is on board and stops when the trip is completed. Its purpose is to preserve a record if a service dispute or a minor incident arises.

Where this mode is permitted, the file is stored in encrypted form on the driver's device. If the trip ends without an incident, the recording is deleted automatically within 48 hours, in line with the principle of data minimization.

While recording is in progress, the driver's phone plays a spoken announcement aloud. No notice appears on screen.

Availability depends on the country of the journey:

Video only, without audio: Spain, France, Germany, and Singapore.
Video and audio: the United Kingdom, Greece, Italy, and most states of the United States.
Not available: Austria, Portugal, Switzerland, and Luxembourg. In these countries the camera stays off for ordinary journey recording, even if the driver leaves the switch on. The setting then applies on later services where recording is allowed.

Emergency recording (SOS)

The driver always chooses whether SOS recording is on or off, and can turn it on or off at any time. Recording starts only if the driver has left it on, and only when the driver or the passenger triggers SOS because of a real and immediate threat to personal safety, including assault, robbery, or harassment.

In this mode, video and audio may be recorded in the countries where we operate, including Spain and the rest of Europe. Where there is an imminent risk to a person's life or physical integrity, applicable privacy law, including the GDPR, allows recording without prior consent in order to protect that person's vital interests. In those circumstances, the right to safety prevails.

When emergency mode is activated:

the driver's phone plays a spoken announcement aloud that emergency mode is active and that a safety recording is in progress. No notice appears on screen;
the recording is transmitted promptly to 7Transfers systems, by secure stream or encrypted upload. It is not left solely on the driver's device, so that it cannot be erased under pressure.

Use of recordings

Recordings are used only for safety, the investigation of incidents, the resolution of disputes, and compliance with law. They are not used for advertising or for routine monitoring of conversations. Access is limited to authorized personnel and to authorities when the law so requires.

7. Third-Party Service Providers

We may share data with trusted providers strictly for operational purposes, including:

Stripe (payments)
PayPal (payments)
Google Maps / Places (location services)
Meta / WhatsApp Business (messaging services)
Google Cloud (hosting and infrastructure)
Brevo (email communications)
Monday.com and Trello (internal operations)

All providers comply with applicable data protection regulations.

8. International Data Transfers

As a global service, personal data may be processed or stored outside the user's country of residence. Where required, appropriate safeguards are applied in accordance with GDPR and other applicable laws.

9. Data Retention

Personal data is retained only for as long as necessary to fulfill its purpose, including legal, accounting, and regulatory requirements.

Journey recordings stored on the driver's device are deleted automatically within 48 hours if the trip ends without an incident. Emergency recordings transmitted to our systems are kept only for as long as needed to handle the incident, any related dispute, or a legal obligation.

10. User Rights

Users have the right to:

Access their personal data
Request correction of inaccurate data
Request deletion of personal data
Request restriction of processing
Object to data processing
Withdraw consent at any time (where applicable)

Requests can be sent to legal@7transfers.com.

11. Data Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

12. Age Requirements

7Transfers does not knowingly collect age data. By completing a payment via Stripe or PayPal, users confirm they are legally authorized to use those payment methods.